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Sunglass Extreme HELP PAGE
If you have any Questions? Use our Index below to find the answer to your question.
-About Us
-Customer Service Hours
-Quality Customer Service
-Free Shipping
-No Sales Tax
-Don't Sell Junk
-Fraud Prevention
-Shipping to Different Address
-Payment Options
-Partial Order Shipments
-Returns
In the USA Call Toll Free: 1-888-672-2777
About Us
Sunglass Extreme was established in 2002 with one goal in mind: to be an extreme
sunglass retailer on the internet. This is done by taking your internet experience
to a whole new level. Here at Sunglassextreme.com we are the only sunglasses
company that strives to give you every style and color that a manufacturerr carries.
Also since the beginning we are proud to offer free shipping on orders over
$59.00 from within the contiguous United States. Our goal is for you to have
a tell all experience at Sunglassextreme.com. With our top of the line customer
service reps and high quality images on all products you will be able to make
the perfect choice on your next pair of sunglasses.
Internet Customer Service Hours
Monday – Friday / 8am – 4pm PST
We are waiting by to answer your call.
Top of the line Customer Service
Our customer service staff is on top of there game. One thing that is very
important to us is that we wear what we sell. Each person gets a chance to
try on random styles and colors to see what looks good and feels good. With
that they will have the experience to handle even the toughest questions. When
you give us a call and need to know what lens will be good for a certain situation
we can direct you in the right direction.
Free Shipping to US orders
Orders that are over $59.00 receive free shipping from SunglassExtreme.com. All
free shipping. Orders are sent out ASAP to insure happiness to the customer.
All Free Shipping orders are sent out Monday - Friday. All Free Shipping orders
are sent anywhere in the contiguous United States.
No Sales Tax
Sunglassextreme.com is located in the State of California. Therefore, all orders placed from customers in California are subject to California State sales tax. Conversely, orders made by customers outside the State of California will not be charged a tax on purchases through Sunglassextreme.com.
Quality on All Sunglasses (NO JUNK)
Sunglass Extreme is an authorized dealer for every vendor we carry. Since
we are authorized we are able to buy directly from the manufacturer. A lot of
companies are not, so with that we are able to insure that when you send the
sunglasses back to the manufacturer you will not be turned down for your warranty.
Also every sunglass we sell comes straight from the quality control of the
manufacturer. Giving you the top quality sunglass you can buy from that manufacturer.
We do not in any case sell replica sunglasses; you are getting the cream of
the crop.
When Your Shipping Address is Different than Your Billing Address
Having your order shipped to an address not listed on your credit card account
can delay the process of your order. For the simple reason that we want to
protect your safety on the internet from any fraud or credit card theft, we
put a small alert on all these orders. When an order like this is received
it is placed in the Credit Card Fraud Prevention Queue. We will contact you
very shortly to verify that this is your order.
How to avoid this extra process and time.
1. Have your order shipped to your billing address.
2. Contact your credit card company and have them add your shipping address
to your account.
Credit Card Fraud Prevention
We at sunglassextreme.com take each order very seriously and want to do our
best in protecting you when you shop with us. So we have policies in place
to protect you from credit card fraud. This is something that is real all over
the world, but our staff has done a great job on catching people that try to
send a fraud order thru our system. If there is any question about the order
we will be contacting you immediately to insure your safety.
Payment Options
The billing department at Sunglass Extreme accepts Visa, MasterCard, American
Express, Discover, Optima, and Paypal, and Money Order made out to Omnas Network
Inc...
Partial Order Shipments
It is a standard practice to ship partial orders. This is to insure that you
receive as much of the order as soon as possible. You will be contact in a
timely manner if the rest of the order is going to take to long to send out.
Returns
Unused Sunglasses, with all of the original tags and packaging must be post-marked
within 30 days of receiving your order for a full refund, minus $8.00 restocking
fee per package shipped. Please note that we can only process returns and exchanges
for items that were purchased from SunglassExtreme.com. We do not charge the
restocking fee for orders that are our error. Please include a copy of your
packing slip receipt and an explanation for your return and the items for which
you would like to exchange. Please note that all Special Orders are non-returnable.
If you have a possible warranty situation, do not send the product(s) back.
Please call toll free 888-672-2777 – we may be able to save you time
and money.
Send all eligible returns to:
Sunglass Extreme
Attn: Internet Returns
100 N.Euclid, Ste.201
Upland, CA 91786
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